BOOKING

Riding Skills Courses and Guided Riding Weekends

1. Choose your mountain biking skills course or guided riding weekend from the schedule.
2. Contact us to check availability and ask any questions you might have before booking. You can email us or call 01943 600459.
3. Download a booking form, fill it in, sign to confirm you have read and understood our terms and conditions (below) and send it to us together with a deposit cheque to secure your place. If you are booking within 28 days of the booking date then the full amount is payable.
4. You will then receive a booking confirmation via email or letter, together with a reminder of the balance due date.
5. Send us a cheque for the balance of the cost no later than 28 days in advance of the booking date. On receipt you will be sent an itinerary, together with joining instructions and other useful information.

BeSPOKE Mountain Biking Services

1. Contact us to discuss your requirements and our availability.
2. Based on our discussion we will then prepare a proposed itinerary for your BeSPOKE mountain biking experience together with a list of what is included and the cost.
3. If you are happy with the proposal then fill in the attached booking form, sign it and send it to us together with a deposit cheque to secure your booking. If you are booking within 28 days of the booking date then the full balance is payable.
4. You will then receive a booking confirmation via email or letter, together with a reminder of the balance due date.
5. Send us a cheque for the balance of the cost no later than 28 days in advance of the booking date. On receipt you will be sent joining instructions according to the agreed itinerary.

TERMS & CONDITIONS

BOOKING

Your place is not booked until we have received a booking form with payment (see below) and sent you confirmation.

PAYMENT

A deposit of £50 per person (weekends) or £30 (day courses) is required at the time of booking which is non-refundable. The balance is due 28 days prior to the booking. Any bookings made within 28 days of the start date must include full payment. Due to the costs of card transactions we can only accept cheques which should be made out to Escape Mountain Biking.

CANCELLATION BY YOU

Should you wish to cancel a booking this must be done by email / in writing.

Deposits are transferable to an alternative date and must be used within a 6 month period. It may only be transferred once and is lost once the six month period ends.

I do not have a cancellation fee as life is complicated enough and stuff happens. However, I would ask you to give as much notice as possible when cancelling your place and only do so if really necessary, not just because the weather looks a bit dicky etc etc!

CANCELLATION BY US

We reserve the right to cancel a booking at any time where there may be unforeseen circumstances. In the unlikely event that we have to cancel a booking you will be offered a full refund (deposit and any balance paid) or an alternative date. We cannot accept liability for any expenses you have incurred as a result of your booking.

ROUTE / ITINERARY CHANGES

This type of adventure activity will always be subject to changes in the planned itinerary and it is a fundamental condition of your booking that you accept this. For this reason we do not publish itineraries but provide a general outline of what you can expect. Account will be taken of weather conditions etc. and changes made accordingly.

INSURANCE

It is not a condition of booking that you have insurance but we recommend that you are adequately insured and check the details of any existing policy. We cannot be held responsible for your own illness or injury or for damage or loss of your bike, luggage and possessions whilst with us.

UNDER 18s

Those aged 16 or over are welcome so long as they are accompanied by a responsible parent or guardian who is confident of their ability to take part in the activity.

YOUR RESPONSIBILITIES

1. Mountain Biking involves an element of risk of injury, potentially serious injury. It is your own responsibility to ride with due care and attention at all times. If you are not confident about riding a particular section of trail then you should walk.
2. Unless hiring a bike from ourselves, you are responsible for making sure that your bike is safe and in a fit state to ride before coming on a course / weekend. If you are unsure, have it serviced at your local bike shop beforehand.
3. All riders MUST wear a suitable helmet. In addition riders should be suitably attired for a day's mountain biking in the prevailing weather conditions.
4. You are responsible for being at the pre-arranged start point at the allotted time ready for the day's riding. We cannot offer a refund, full or partial, if you fail to join the day's ride.
5. Riders are expected to act in an appropriate manner and show respect towards their guide, fellow riders and other trail users. It is a condition of booking that you accept the authority of the guide for the sake of your own safety and that of the group. We reserve the right to terminate the ride of anyone who, in the opinion of the guide, is acting in a way likely to cause upset, danger or injury to themselves or others or damage to property. In such circumstances there will be no refunds and you will be liable for any costs incurred as a result.
6. Riders should be in a fit state to ride and not be under the influence of alcohol or drugs. You may be asked to leave the group if your leader considers that you are unfit to ride and a danger to yourself and others.

LIMIT OF LIABILITY

Escape Mountain Biking will not accept liability for any injury, loss or damage to persons or property participating in one of our mountain biking courses, breaks or services. Due to the nature of the activity mountain biking involves an element of risk of the above and it is your own responsibility to ride well within your ability and with due care and attention at all times.

CUSTOMER CARE

Customer service is at the core of our business values and we will do our utmost to ensure that you enjoy your experience with us. However, in the event of a complaint, please make the guide aware immediately so that the issue can be rectified there and then. Alternatively please put it in writing within 14 days of your return.